|CompTIA SG1-001 : CompTIA Storage+ Powered by SNIA Beta Exam||310 Questions & Answers||Updated: May 21,18|
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CompTIA SG1-001 Exam Tips
A Certkiller .com technician receives a phone call from a co-worker while working on-site. The call is about a difficult problem that he needs to sort out. What should the technician do?
A. Politely excuse himself and take the telephone call.
B. Ask the co-worker to call back later and continue working. (correct)
C. Try and help the co-worker while continuing to work.
D. Explain to the customer that you have an emergency and take the call.
You are a senior technician at Certkiller.com. A trainee asks you if you could give two examples of typically hot-swappable devices on a laptop. What would your answer be?
A. IDE interface hard drive
B. RAM memory
C. PCMCIA devices (correct)
D. modular CD-ROM drive (correct)
The definition of a hot-swappable device is a device that can be
removed and replaced when the computer is turned on without causing trouble to
the user of the computer.
You are working as a senior technician at Certkiller.com. A trainee wants to know which types of printers that have a drum. What will your answer be?
B. laser (correct)
C. ink jet
The laser is aimed at a rotating polygonal mirror, which directs the
laser beam through a system of lenses and mirrors onto the photoreceptor. The
beam sweeps across the photoreceptor at an angle to make the sweep straight across
the page; the cylinder continues to rotate during the sweep and the angle of sweep
compensates for this motion. The stream of rasterized data held in memory turns
the laser on and off to form the dots on the cylinder.
You are working as a technician at Certkiller.com. Your boss asks what the Windows Update website is used for. What will you answer him?
A. it is used to find and recommend hardware updates for a computer.
B. it is used to locate a technician to update the computer remotely.
C. it is used to find and install critical updates for the Windows operating system. (correct)
D. it is used to allow updates of all software on a computer at one website.
Windows Update is a Control Panel applet found in recent versions of
Microsoft Windows that provides updates for the operating system and related
components, such as definition updates to the Windows Defender anti-spyware
product and Junk Mail filter updates for Windows Mail. In older versions of
Windows, Microsoft Update was a web application.
You are working as a technician at Certkiller.com. You have been sent to do an on-site service call at an employee's home. What is the first thing you should do?
A. sell the customer an upgrade to improve performance.
B. swap the problem unit with a known-good unit.
C. propose a solution to the problem.
D. ask whether the customer is ready to work on the problem. (correct)
You are working as a technician at Certkiller.com. A customer has requested that you do work outside the original scope of the work order. Which of the following actions should you take?
A. Return after the work day is finished and complete the out of scope work.
B. Contact the supervisor and proceed as directed. (correct)
C. Inform the customer that additional work requires additional cost.
D. Leave the site and notify the supervisor.
You are working as a technician at Certkiller.com. You have just installed and tested a user's printer. Which of the following should you do next?
A. Turn off and power on the printer.
B. Show the user the printer's basic functionality. (correct)
C. Replace the toner cartridge.
D. Recheck all connections.
As a technician at Certkiller.com, how should you handle if there is a language barrier between you and a user?
A. request the customer learn the local language.
B. attempt basic communication using visual aids and hand gestures. (correct)
C. leave the site.
D. reassign the service call to another technician.
A customer requests assistance with a product that is outside the scope of the company's support. A technician should advise the customer that:
A. the technician will try directing the customer to another location for assistance. (correct)
B. support is not provided for that product and nothing else can be done.
C. the company does not support that product and transfer the call to a supervisor.
D. the company's policies indicate that this product cannot be supported.
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